Technology must sit inside a real safeguarding system.

Before launch, each organization should identify its safeguarding lead, emergency contacts, consent process, mandatory-reporting obligations, escalation pathway and response to disclosures. Staff—not the platform—remain responsible for assessing and responding to risk.

BriteLink will design learning to avoid unnecessary collection of trauma narratives, clinical details or legal case information; provide clear reporting routes for harmful content or platform concerns; and work with the partner to remove or correct material that creates foreseeable learner harm.

NEXT may include general educational material about stress, self-advocacy, healthy routines, communication and finding support. It does not provide therapy, diagnosis, suicide-risk assessment, medication advice or crisis monitoring. Completion data should never be interpreted as a clinical assessment.

Implementations involving minors or adults who may require supported decision-making must define who can authorize participation, what information staff can view, how accommodations are provided, and how participants can pause or withdraw where applicable.

Do not use a website form or ordinary email for an emergency. Contact local emergency services or the organization’s designated crisis procedure. For a platform-related safeguarding concern that is not an emergency, use the complaints process.